Forum Discussion
Switched Premium channel from Disney+ to Crave and my bill went up
I recently switched my premium channel I get with my Optik TV package from Disney+ to Crave. When I was speaking to a Telus rep. I specifically asked if this would incur any charges and whether my bill would increase. They said it wouldn’t. Well, my next bill has a cancellation charge and an extra $5 /mth added to it.
Was I misinformed by the Telus rep ?
1 Reply
TELUS_SupportOfficial Support Team
Hi, I certainly understand your frustrations, We’d like to make this right. Please feel free to send us a private message to TELUS_Support with your account details. Thanks for your patience — we appreciate you bringing this to our attention.
