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Support with Spam Calls
I receive about 10 spam calls per day from a real person at Telus trying to up-sell me on products all weekend long, but I can’t seem to speak to a real person about my account on the weekend.
is there any secret way to contact account support?
thank you
Ten spam calls per day really sounds like a scammer pretending to be Telus. It's common to the scammers to call frequently. Telus themselves? I find it extremely rare that they call. If you're a Telus or Koodo customer, enable Call Control on your phone. It'll filter out pretty much all of the scam calls, especially the robo-dialers.
Telus landline: https://www.telus.com/en/support/article/call-control-explained
Telus Mobility: https://www.telus.com/en/support/article/call-control-for-mobile-devices-explained
Koodo Mobile: https://www.koodomobile.com/en/help/call-controlAs for reaching Billing, I just told the automated AI annoyance "Agent" a few times and it connected me to a person.
3 Replies
Even though several years ago, we requested Telus not make marketing calls, odd one is tried and I just add the number to Call Control to block. The down side of this is that the system only allows 25 entries. Got a Spam call from a cell number claiming to be Telus and when I skied what he was selling, he hung up on me. I immediately used my Panasonic land line Call Block to ensure he never calls again.
- Nighthawk
Community Power User
Ten spam calls per day really sounds like a scammer pretending to be Telus. It's common to the scammers to call frequently. Telus themselves? I find it extremely rare that they call. If you're a Telus or Koodo customer, enable Call Control on your phone. It'll filter out pretty much all of the scam calls, especially the robo-dialers.
Telus landline: https://www.telus.com/en/support/article/call-control-explained
Telus Mobility: https://www.telus.com/en/support/article/call-control-for-mobile-devices-explained
Koodo Mobile: https://www.koodomobile.com/en/help/call-controlAs for reaching Billing, I just told the automated AI annoyance "Agent" a few times and it connected me to a person.
TELUS_SupportOfficial Support Team
Exactly what Nighthawk said! :) Slight top up is, we can help you here too. Feel free to reach out to us over the forums or just send us a private message and we'll try our best to help with anything TELUS related.
