Forum Discussion
Solved
Stingray Music channel
My stingray music channel disappeared recently. I had uploaded the app to my phone, used my Telus account to sign in and today I notice I am no longer subscribed and need to pay for the app on my pho...
Can you try to delete the app and re-download. This always helps with our 3rd party apps with TELUS log in credentials.
- Thank you. Reloading Stingray Music successfully accepted the Telus account.I should have tried that first!Regards, TerriSent from my iPhone
TELUS_Support
Official Support Team
Official Support TeamHi Terrilyn, can you send us a private message? We'll look into this with you.
- Good morning from Kitimat BC
I have a two year contract with Telus Optik where Stingray was in my programming. The station is so good, I downloaded the Stingray app and used my Telus account for the services. This worked for a year, but now the channel selection has disappeared from the programming.
After carefully scanning my guide I learn that Stingray Music has been replaced with Stingray videos on a youth channel.
I would like to know why. I absolutely loved using the genre selection. Sometimes I tuned into radio stations across country. It's a fabulous option.
When my app on my phone reverted back to advertising, my Telus password and email no longer worked. I seriously miss the Telus programme offered, Stingray Music.
Thanks for responding. Any further information you require I will try to help.
Thank you
Terri Ryan
Sent from my iPhone- TELUS_Support
Can you try to delete the app and re-download. This always helps with our 3rd party apps with TELUS log in credentials.
- This may help. What about the tv guide channel? Is it gone forever?ThanksTerriSent from my iPhone
