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PaulOh's avatar
PaulOh
Organizer
2 years ago

Still unable to reply to Support private message

Hello, I am still unable to reply to Support using private message. I appreciate the additional message yesterday to try again, but system still saying I've exceeded number of messages I can send. I...
TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
2 years ago

That's most likely a setting in place to prevent too may private messages within a short amount of time. For now, your best bet would be to reach out to us over at our Facebook page. If you could send a private message there and ask for our moderator Eric, we can help there!

  • PaulOh's avatar
    PaulOh
    Organizer
    2 years ago

    Hi 

    Thank you for your message. The messages were sent over the course of a number of weeks, but it's not important. The Gift Cards do not work with the online store, despite this statement: "Use your TELUS Stores Prepaid MasterCard® to shop for accessories on telus.com/accessories or in TELUS Stores." I won't be pursuing this any farther, so I'll decline your kind offer of an alternative channel to Telus Support.

    Best,

    Paul

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