Forum Discussion
Starting & closing the Telus TV app on Firestick
Hi, If you don't specifically exit from the Telus TV app from the Settings menu, (you turn off the Firestick or it goes to sleep) then the next time the Telus TV app is launched (next day) it doesn'...
TELUS_Support
Official Support Team
Official Support TeamAfter doing some research, these are other options I'm seeing.
Use a "Background Apps" Killer
Since navigating the settings menu every day is tedious, many Firestick users install a utility app like Background Apps and Process List (available for free in the Amazon Appstore).
Opening this utility gives you a list of all running apps.
You can quickly select Telus TV+ and hit "Force Stop" in one or two clicks rather than digging through layers of Fire TV settings.
3. Clear the Cache Periodically
If the "freeze and jump" behavior is getting worse, it’s likely that the app's cache is bloated with old session data.
In the same Manage Installed Applications menu mentioned above, select Clear Cache (do not select "Clear Data" unless you want to log in again).
Doing this once a week can reduce the "handshake" time when the app tries to verify your profile on launch.
4. Adjust Firestick Sleep Settings
If you find the Firestick goes to sleep too quickly, causing the app to "zombify" while you're just grabbing a snack:
Go to Settings > Display & Sounds > Screensaver.
Adjust the Start Time to a longer duration. This won't fix the overnight issue, but it prevents the app from freezing during short breaks.
If you have identified the issue as being the "handshake" time when the app tries to verify the profile, don't you think it would be better if the app handled this situation, rather than requiring everyone to apply workarounds? Apps should just work, shouldn't they? Good programmers foresee and handle corner/edge cases ensuring the software always works cleanly... or maybe AI is now doing the coding as well as the support? It would be nice if it could be fixed.
- TELUS_Support
While we’ve provided some temporary fixes, such as clearing the cache or using a background app manager, we recognize that these are not ideal long term solutions. We're here to help and will continue working to make the app experience better for all users.
