Forum Discussion
Starting & closing the Telus TV app on Firestick
Hi, If you don't specifically exit from the Telus TV app from the Settings menu, (you turn off the Firestick or it goes to sleep) then the next time the Telus TV app is launched (next day) it doesn'...
KHR
TELUS Team Member
TELUS Team MemberIf your app isn't loading properly with a new session, there's a good chance that the Fire TV isn't actually being turned off or going to sleep; it is likely your television is being turned off or going to sleep and the Fire TV is still on. A turned off Fire stick WILL exit all apps and they'll cold start the next time the device is powered on and an app is launched.
There are 2 ways to exit the TELUS TV+ app on a Fire TV device; 1 is to exit through settings as you've discovered, 2 is to press the Home button on the Fire TV remote. Back/exit does not quit all apps; it does not close Netflix for example.
Ok, but whatever the cause, the user experience would be improved if the app handled the situation better. I use the power button on the firestick which turns off the TV. The screensaver in the firestick settings is set to never, and I'm not sure what other settings are relevant, and I have no control over how other users of the TV choose to turn it off, but the next day when I try to load the Telus TV app from the main menu, the issue I initially described occurs.
I can "Force Stop" it as mentioned in the other reply here, but that isn't convenient either. I just click the app, wait for it to do its jumping back to "Who's watching" and then jumping back to the main menu, and then it will load once I click on it again, but it is not ideal.
