Forum Discussion
Stanley Cup Final Recording Cut Off
I have Telus TV+, with the new boxes and cloud recordings. I recorded the Stanley Cup Final game between the Oilers and Panthers last night. The recording ended before the game did, so we missed th...
TELUS_Support
Official Support Team
Official Support TeamHey Lwells - all sports should be extended by 60 mins. If that didn't happen, try recording the program following the game and that should be a work around. We will take a look at this situation
so helpful after the fact. I find that is the way with a lot of the programs - whatever happened to option "when it starts and ends". I've had others that run into ones i have selected to have recorded and it doesn't matter if they "pick up" where the program would be in progress or starts after the interruption - it only runs for the selected time slot. i'm old enough to remember VHS and you could punch in the program number and it would start and finish on time no matter what the interruption!
- TELUS_Support
What happened was, that as the amount of programming and number of events that ran over expected length grew over the years, it became more difficult to predict when certain events would end. For this reason, our aforementioned setting of extending the recordings of sports 60 minutes after their expected end time.
OK, thanks for looking into it. For your reference, my recording was 3 hours and 4 minutes long I believe, and the actual Sportsnet broadcast was 3 hours. The recording stopped when there were maybe 2 or 3 minutes left in the game, so it ran slightly long.
- TELUS_Support
To help prevent this in the future, you can try extending the recording time:
Manual Recording: Recording the program following the game should be a work around.
Check Scheduled Recordings: Ensure there are no overlapping scheduled recordings that might have caused the recording to stop early.
There is no such option on the new cloud-based TV+ system that I can find.
