Forum Discussion
SSL VPN doesn’t connect on PC but iPad and iPhone are able to …Makes no sen
Hi, I'm working remotely and have a T3200M; currently with "75 Internet service" and still am unable to connect to a remote site using SonicWall unless I use my iPhone's personal hotspot. Speed te...
What do you mean by "unable to connect"? Providing symptom details would help diagnosis.
Ok.
First, whether I’m hooked up by Ethernet, wifi, or hotspot I am able to get online (connect); no matter what website I go to… google, YouTube, etc. and everything is fine.
However, when I use the IP site to log in to our Remote Desktop, the (desktop) page comes up, allows me to enter login information, but then freezes up and will only ”refresh” over and over as it tries to load the actual desktop.
As I mentioned, using my iPhone’s hotspot is the only way it will actually (load) so I can gain access in order to work. (One other thing… my iPad also connected through wifi… instantly)
Make sense?
- Sounds like a port blocking issue with remote desktop over Sonicwall VPN. I don't think it's a speed issue as I have the same plan and router as you and I connect to work every day, all day.
There are others at work, also with Telus, yet they have no issues with Sonic; without using hotspot to connect.
I’ve ran both tracert and netstat on the IP I need to reach.
Tracert times out twice after reaching Telus then picks up for two more attempts and fails after that.
Netstat shows TCP’s as either established or listening, the last 14 all listening. UCP’s have no response.
All I’ve been told by Telus is that my “speed is good”.
If it was a blocking issue, how would I be able to connect using the iPad or my iPhone hotspot… to access the server over the VPN with my office PC? The PC can’t use the wifi connection.
I’m frustrated. 😑I meant port blocking on the client side not the server side, perhaps on the T3200M. When you hotspot to your iPhone it's using mobile data so it doesn't go through the T3200M.
Have you tried rebooting the T3200M? If that makes no difference then do a factory reset of the T3200M.
One other curious discovery... since Telus reset my (internet services account) from their end and it was then set up using settings the wifi router came with, I'm able to connect to the internet using the previous router (name) via Ethernet. However it's not listed anywhere in my account information.
The current unit is only recognized for wifi under the account details & for web service.
