Forum Discussion
Solved
Sportsnet 4k
Noticed today (June 5) that the colours on Sportsnet 4k are over saturated. The colours on both the hd channel and the 4k channel are different.
There are a number of factors in play depending on the individual dynamic range setting, upconversion features, etc. We're fairly certain the problem is originating with Rogers as the feed is being upconverted to 4K. Our Optik team has already reached out to their engineering team for more info, and we'll provide updates when we get them.
TELUS_Support
Official Support Team
Official Support TeamThanks for flagging. We'll let our Optik team know.
Thanks...it might be fine...might just be my eyes ...looks slightly better than earlier, but would appreciate the check to see
- TELUS_Support
We've heard from our team that the issue was in fact resolved and the channel is looking as it should. The color space is correct at all points, and the only thing that could be contributing to an incorrect viewing experience is the channel upscaling HDR which could be considered oversaturated at times.
Hey Telus support,
this issue is not resolved and you’ve resolved it by ignoring the most recent comments straight up telling you it’s an issue and makes the 4K UNWATCHABLE. How about looking a little harder at why the SPORTSNET Blue Jay HOME BROADCASTS looks like they’re playing on Mars.
As usual, thanks for nothing
Ok now the normal hd sportsnet channels the colours aren't accurate......
They may be fine, it might have just been me
- TELUS_Support
Of course. We've flagged it so our team will look into it asap!
