Forum Discussion
ODAWG27
6 months agoAdvisor
Sportsnet 4k
Noticed today (June 5) that the colours on Sportsnet 4k are over saturated. The colours on both the hd channel and the 4k channel are different.
ODAWG27
6 months agoAdvisor
Again for the most part the channel was fixed...but now it's over saturated...again.....ugh rogers and/or Telus fix please....
TELUS_Support
Official Support Team
6 months agoThanks for flagging. We'll let our Optik team know.
- ODAWG276 months agoAdvisor
Thanks...it might be fine...might just be my eyes ...looks slightly better than earlier, but would appreciate the check to see
- TELUS_Support6 months ago
Official Support Team
We've heard from our team that the issue was in fact resolved and the channel is looking as it should. The color space is correct at all points, and the only thing that could be contributing to an incorrect viewing experience is the channel upscaling HDR which could be considered oversaturated at times.
- E-Roc5 months agoNeighbour
Hey Telus support,
this issue is not resolved and you’ve resolved it by ignoring the most recent comments straight up telling you it’s an issue and makes the 4K UNWATCHABLE. How about looking a little harder at why the SPORTSNET Blue Jay HOME BROADCASTS looks like they’re playing on Mars.
As usual, thanks for nothing
- TELUS_Support6 months ago
Official Support Team
Of course. We've flagged it so our team will look into it asap!