Forum Discussion
Special Offer Availability
I am a landlord with two separate properties in Edmonton. The properties are less than 10 km apart from each other. I supply 1 Gig fibre internet for each properties. Today I accepted an offer of 3Gi...
TELUS_Support
Official Support Team
Official Support TeamWere you advised as to the reason when you spoke with our team? Was it a case of availability in the second specific property itself? Due to wiring, age of a building, etc. there are sometimes certain services that are unfortunately not yet available.
Thanks for the reply. Yes, I called in and I was told that the 3 gig was a special Black Friday promo that was no longer available. However, when I checked online, it was still available at my other property in a nearby neighborhood the same city - hence my asking here.
- TELUS_Support
Thanks. Internet offers can vary by address due to network availability, building infrastructure, and account-level eligibility, even when properties are geographically close. In addition, some promotions are targeted or time-limited, which can result in an offer being available on one account but not another.
