Forum Discussion
Sound suddenly lost reboot needed
Anyone else getting video and no sound suddenly. Only fix is turn OFF and then ON. Just twice in last week, a new event.
7 Replies
The previous post got this
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WHAT HTML?
Correct the highlighted errors and try again.
- Your post has been changed because invalid HTML was found in the message body. The invalid HTML has been removed. Please review the message and send the message when you are satisfied.
But nothing is highlighted. I give up.
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I sent 2 PM
Replied to PM
APP version 1.25.3.300
Android OS 12,API:31
Config version 1742400719
MV version 4.3.1-241022
Last night lost sound after fast forwarding. Only turn off and back on made sound work again.
Are we now required to do manual updates, check to see if one is available?
What is the current latest update please and I will check mine
TELUS_SupportOfficial Support Team
We'll send you a private message since we'll need to access your account to find out more information, thanks.
- TELUS_Support
Hello Rocky3, have you done an update on your device recently? Were you able to contact an agent from our support team regarding this issue?
