Forum Discussion
leslie4
2 years agoNeighbour
Sound bar and wireless sub causing issues with Telus wireless 4K
Hi I’ve been having ongoing issues for months and while working with Telus I think the issue is frequency affecting a wireless 4K tv box. I have tried multiple boxes and different sound bars, but...
TELUS_Support
Official Support Team
2 years agoHave you tried speaking with our Tech Support team about this?
- leslie42 years agoNeighbourI have had a lot contact with Telus, and now been working with an escalation manager, and doing testing for over a month with different set ups and different sound bars and it's been frustrating. But still not sure what the answer is to solve the problem and if I need another wifi box that will work better with a LG sound bar?Is there a telus wifi 4k box that will work and not have issues with a sound bar and bluetooth sub woofer? It's very frustrating continue to have instability with pausing shows or interference with tv.I have been with Telus for a very long time and don't want to have to switch to try a different provider in order to use my set up. I had a PVR in the same room but it was moved by a telus tech and now connected to my modem in a different room so I don't have any other option to watch tv.Thank you
- TELUS_Support2 years ago
Official Support Team
We'll send you a private message to discuss further!