Forum Discussion
Something went wrong
New customer. Changed my theme packs online 24 hours ago. New channels not showing and now when I go to the optik page on my telus I get "something has gone wrong". If I use my telus app it just hang...
TELUS_Support
Official Support Team
Official Support TeamHi, just checking in, is it still like this?
Yes it is.
- TELUS_Support
Okay, upon checking. We would recommend waiting a little bit more for it to refresh to the new channels you chose.
How long should this take? Its been 4 days now. Seems crazy to just update channels. Not a good start to my subscription 😫
- TELUS_Support
We'll reply to your private message to discuss further!
- TELUS_Support
Have you tried uninstalling the app and reinstalling?
Yes I did but I knew it wouldn't do anything because the web does the same thing. Its something on your side.
- TELUS_Support
Okay, we'll be sending you a private message to inquire more!
