Forum Discussion

Mcat's avatar
Mcat
Neighbour
3 months ago

Someone else is watching on my account

This past summer we had a number of movies be purchased on our demand and TV shows that neither my partner and I were watching show up on our watch history. We contacted Telus they removed all of the...
customerservice
Optik TV
TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
3 months ago

Hi! We'll take a closer look into this issue!

  • Mcat's avatar
    Mcat
    Neighbour
    3 months ago

    Thank you! Let me know if you need more info 

    • TELUS_Support's avatar
      TELUS_Support
      Icon for Official Support Team rankOfficial Support Team
      3 months ago

      Is there a chance that there's someone else in the home that's making purchases?

      • Mcat's avatar
        Mcat
        Neighbour
        3 months ago

        No, definitely not

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