Forum Discussion
Someone else is watching on my account
This past summer we had a number of movies be purchased on our demand and TV shows that neither my partner and I were watching show up on our watch history. We contacted Telus they removed all of the charges and we added a purchase pin to our account and parental control as well. We changed the account password too. This past week we’ve noticed that there are TV shows that neither of us have watched up here again on our account and this week they decided to rent Lilo and stitch which appeared on our bill this month. I have tried to contact Telus all evening and have been on hold for well over an hour. Does anyone have any advice? We also changed our account password when we first saw unknown shows, but there are still new shows today on my on demand.
7 Replies
Since you signed your first contract did you happen to have a reason to return a tuner? My thought is it was checked, new power cord added and sent out to a new customer with your email address still in system.
Purchase pin added and parental lock will stop unauthorized use in your home, but if I am right it will not affect the other box out there.
As far as I know we have had the same box this whole time. Telus said they would look into it but I see again today that another movie was purchased…
TELUS_SupportOfficial Support Team
We can take a look into your account to investigate. We'll send you a private message to discuss further.
- TELUS_Support
Hi! We'll take a closer look into this issue!
Thank you! Let me know if you need more info
- TELUS_Support
Is there a chance that there's someone else in the home that's making purchases?
