Forum Discussion

infidean's avatar
infidean
Neighbour
12 months ago

so many songs on the stingray karaoke channel don't work

So why are so many songs on Stingray Karaoke not working?  I tried picking from the top Rock list and only 1 of the top 8 or so songs on the list would load, most gave a generic "check your internet ...
TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
12 months ago

Can you try restarting your set top box to see if that helps?

  • infidean's avatar
    infidean
    Neighbour
    12 months ago

    I did try restarting the box, but that did not change anything. 

     

    The songs that don't work, also don't work on my other box. 

     

     

    • TELUS_Support's avatar
      TELUS_Support
      Icon for Official Support Team rankOfficial Support Team
      12 months ago

      Is it happening in just the one genre? Have you checked other genres (just to cover all bases)?

      • infidean's avatar
        infidean
        Neighbour
        12 months ago

        Hi, I does happen in other genres, but is less common or rare in newer additions to the catalogue.  It seems to be more of a problem with songs that have been on the list for a long time, but I didn't spend a ton of time going through it.  

         

        For example Hotel California - Eagles did not work on either TV, and from the same list in the Rock genre Zombie - Cranberries did (again on both TVs)

         

         

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