Forum Discussion
So how much credit did you actually get after last month's email crash?
I got a text message saying I'd get a month's free internet during the email outage last month. I'm paying $75 per month for our "Internet 15" which, until recently is all that was offered at our ru...
Everybody else seems to have received a lot more than me. I received an email offering me $10 credit and also $10 paid to a charity. I received the credit on my last bill. I'm on Internet only (Fibre with 25/25), but for what I normally pay, the $10 represents about ½ a month of service.
I was promised 1 month of free Internet but when I got my bill there was only a $10 credit. So I called (again, for the 4th time in 4 months for one billing screw-up or another) and they tried to tell me that the free month was a mistake.
So I lit into the poor agent (with apologies to explain that my anger was directed corporately) and was finally given my free month plus a free month of home phone.
So the lesson learned is do not trust your Telus bill in the slightest. They will screw you over in ways you cannot even imagine.
