Forum Discussion
So how much credit did you actually get after last month's email crash?
I got a text message saying I'd get a month's free internet during the email outage last month. I'm paying $75 per month for our "Internet 15" which, until recently is all that was offered at our rural location (50 meg coming in a week), so I was expecting a credit of $75, silly me...
So I was surprised when my bill came and I see a "student internet discount" for a total of $45, WTF is that¿?
What were you promised and what did you actually end up getting?
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Everybody else seems to have received a lot more than me. I received an email offering me $10 credit and also $10 paid to a charity. I received the credit on my last bill. I'm on Internet only (Fibre with 25/25), but for what I normally pay, the $10 represents about ½ a month of service.
Your Fibre with 25/25 is $20/m ?! how?!?
It's actually $23 per month + taxes. I'm currently getting the benefit of 3 different discounts. Two were negotiated and one was offered to everybody in our strata building. Unfortunately, the biggest one (which ran for a year, the one offered to everybody in the building) runs out next month in November.
I was promised 1 month of free Internet but when I got my bill there was only a $10 credit. So I called (again, for the 4th time in 4 months for one billing screw-up or another) and they tried to tell me that the free month was a mistake.
So I lit into the poor agent (with apologies to explain that my anger was directed corporately) and was finally given my free month plus a free month of home phone.
So the lesson learned is do not trust your Telus bill in the slightest. They will screw you over in ways you cannot even imagine.
Telus offered:
- 1 month free Internet
- $100 credit
- $25/day credit for 5 days ($125)
- 12 months of free Internet
I called in a few weeks ago to ask for:
- Free no unlimited Internet ($15/month); was offered it for 6 months
- Various free credits for TV and Home Phone; was offered $5 here and there for 6 months
Right now, my bill is -$280 something, so the credits have clearly kicked in.
