Forum Discussion
SMTP port 25 on Telus Purefibre (1Gig - Residential)
I got Purefibre installed yesterday, but before I signed up I called Telus and asked if ports were still being blocked (as described on their website). The agent confirmed that ports are blocked only...
I am facing same issue. Today Telus told me to open port 25 in Firewall settings and still when i am checking port 25 on Yougetsignal.com still its closed.
Not sure what is solution for this. Should i apply for Business plan ?
Hi ABHP,
What they tell you on the phone is almost always inaccurate. I was told no ports were blocked on residential, but obviously that wasn't the case.
I've had 3 Telus techs come by and switched out modems to try to fix this, but from the start I knew this wasn't an issue with hardware. The last tech that came by seemed to be more on the ball (the others just do what they're told and know nothing about the issue). He called a friend of his at Telus that is supposed to be on the network team and confirmed that this port is blocked on residential fiber plans. The options suggested were to use a non-standard port (which would probably cause problems), switch to a hosted solution or to subscribe to a business plan.
I ended up switching to the business plan which at the moment is $1 more than the residential plan and 3 year contract instead of 2 for residential. Once the contract is over it does get really expensive, but I'll think about that once that time is approaching. Cancellation fees on a business plan are a lot steeper than on a residential plan.
Now I have a static IP and all ports open.
