Forum Discussion
Showing "My favourite channels" suddenly doesn't work
Hello, All my favourite channels still have hearts on the "Edit favourites" screen, and all my subscribed channels are there, but on the Telus TV 21T box, as well as in the Firestick app, the guide ...
KHR
TELUS Team Member
TELUS Team MemberHi lmn19 dm63 JS5 yvr604 uhj090 Rocky3
The team has patched this issue and your favourite channels should now be showing in the guide on your TELUS TV Digital Box and Fire TV. An update to the Android TV app (Sony TV, Chromecast etc.) is pending approval from the Google Play Store. You may need to reboot your set-top box for the changes to take effect (Settings > Device Settings > Device Preferences > Restart). The appropriate app version is 1.25.9.600 (Settings > System information).
Thanks for bringing this to our attention and appreciate the patience while we fixed it. cc TELUS_Support
I did the restart, I also unplugged it and restarted, but I'm still at 1.25.9.500.
It was updated today and filtering by favourites works again. It must have updated overnight. I guess the restart/reboot doesn't force it to look for updates and I don't know if there was a way to do that. The firetv hasn't updated yet, I guess I have to wait for that as well.
What I found odd is after telling me there was no update, after restarting it was not fixed. Then a couple minutes later the TV freezes for a moment and after checking all back to as before with FAVS. Guess I am too used to a restart applying an update.
