Forum Discussion
Showing "My favourite channels" suddenly doesn't work
Hello, All my favourite channels still have hearts on the "Edit favourites" screen, and all my subscribed channels are there, but on the Telus TV 21T box, as well as in the Firestick app, the guide ...
TELUS_Support
Official Support Team
Official Support TeamOur team will have this resolved asap!
Your team has failed. Last night I still had proper FAVS, this morning same as others, only see my Favs when subscribed chosen/
Since Telus was told about this one would expect the rollout of a flawed update would be stopped.
AND as I suggested yesterday the pre problem update be rolled out as a temporary fix.
- TELUS_Support
As stated, this will be fixed in an upcoming release.
Have you asked why they cannot resend the previous update that was working? There is nothing of note in this failed one that needs to be kept.
KHRTELUS Team Member
Hi Rocky3
Unfortunately, it looks like the update to your box must have been scheduled and queued before the issue was discovered, so stopping the rollout wasn't possible. Also, while it may appear that there was nothing of note in this release, I can assure you that we don't produce app updates for nothing. There may be transparent performance improvements, or changes/updates to features that you don't personally use. We definitely broke something, and didn't catch it in time, and that's on us. The team scrambled a fix, tested it and released it as soon as we could. Again, our apologies and thanks for the patience.
