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Showing "My favourite channels" suddenly doesn't work
Hello, All my favourite channels still have hearts on the "Edit favourites" screen, and all my subscribed channels are there, but on the Telus TV 21T box, as well as in the Firestick app, the guide ...
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The team has patched this issue and your favourite channels should now be showing in the guide on your TELUS TV Digital Box and Fire TV. An update to the Android TV app (Sony TV, Chromecast etc.) is pending approval from the Google Play Store. You may need to reboot your set-top box for the changes to take effect (Settings > Device Settings > Device Preferences > Restart). The appropriate app version is 1.25.9.600 (Settings > System information).
Thanks for bringing this to our attention and appreciate the patience while we fixed it. cc TELUS_Support
Good morning, I too am experiencing the same thing, My Favourites list that I've had for almost a year since Fibre Optik was installed is now gone only showing channels 149, 351.... I've tried everything, rebooting the modem and digital box, followed numerous self help fixes on the Telus site and no results. I called the Telus Help number and was on hold for over 2 hours on Wednesday night and Thursday Night. Getting very frustrated. Please help! Thank you.
- Hi,Yes it is very frustrating. I just received a response from Telus saying that it is a 'known issue' and it will be fixed during the next patch. But they not say when that will happen.For now I have just been using the 'my subscribed channels' and at least it does filter out all the channels that I do not pay for. I guess for now we just have to wait until Telus fixes it.Cheers
TELUS_SupportOfficial Support Team
Our team will have this resolved asap!
Your team has failed. Last night I still had proper FAVS, this morning same as others, only see my Favs when subscribed chosen/
Since Telus was told about this one would expect the rollout of a flawed update would be stopped.
AND as I suggested yesterday the pre problem update be rolled out as a temporary fix.
- TELUS_Support
As stated, this will be fixed in an upcoming release.
