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Showing "My favourite channels" suddenly doesn't work
Hello, All my favourite channels still have hearts on the "Edit favourites" screen, and all my subscribed channels are there, but on the Telus TV 21T box, as well as in the Firestick app, the guide ...
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The team has patched this issue and your favourite channels should now be showing in the guide on your TELUS TV Digital Box and Fire TV. An update to the Android TV app (Sony TV, Chromecast etc.) is pending approval from the Google Play Store. You may need to reboot your set-top box for the changes to take effect (Settings > Device Settings > Device Preferences > Restart). The appropriate app version is 1.25.9.600 (Settings > System information).
Thanks for bringing this to our attention and appreciate the patience while we fixed it. cc TELUS_Support
I called Telus today about this favourites issue because it's happening to me too. They told me that many others started reporting it yesterday. They said a fix/update could take anywhere from 24 hours to a few weeks!
I just got their TV 21T boxes last week (at their insistence that I upgrade) and I'm shocked to read in other posts that these issues have existed for several years and they can't seem to get a permanent fix in place! Very disappointing!
They insisted I upgrade as well when they installed Fibre Optik.
