Forum Discussion
Severe billing issue/wrongful activity
I am here to bring attention to a major billing issue/lack of follow through from all agents that I am experience with Telus home and security. Since October 2023, I have been overcharged every month...
Wow, this is my exact issue as well. Also since October 2023… I was given a great deal to sign on, yet my bill has NEVER matched the amount on my agreement. Like you, I have to call every month, wasting hours of my life…just to be credited, and promised every single time that “it’s definitely fixed now, don’t worry!” It’s absolutely infuriating, I will never EVER use Telus again. I’m tired of the call centre representatives pretending to care, just so they can get a good review when I receive the survey.
