Forum Discussion
Service stops a day before move
I booked a move via the app, and service stops a day before the move. This is totally unacceptable. How do I work 😠😠ðŸ˜
TELUS_Support
Official Support Team
Official Support TeamHi nbruzzese - we should be able to do day-of for the move but there may be some work that needs to be done. Please send us a message if you were not able to get a same-day order
I made an appt for August 24, 1-3 PM (they graciously offered not too cease services early lol) but after hours of checking my appointments online I noticed that nothing was booked. Called again, girl confirmed nothing was booked and tried to book appt again and she couldn’t succeed. Tried today to book appointment online, your self serve isn’t working. I have spent over 2 hours booking the appointment on the phone with 2 people and nothing has been confirmed. At this point I’m ready to cancel all home services and start fresh with a new company. This seems outrageously complicated. Can you help me?
Sent from my iPhone
Sent from my iPhone
- TELUS_Support
Yeah we can get you in touch with our escalations department. Please send us a message and we will get started
- Yes please escalate. I’ve been waiting for a call back from the other agent. This has been very frustrating.
Sent from my iPhone Please escalate this, the lady who was supposed to call me back to finish up my booking from last week still has not, just tried to call to schedule for a third time and it's over an hour wait. I am worried that i am not going to get the timeframe I need now to hook everything up at the new place and I need WIFI to be able to work from home.
