Forum Discussion
Service stops a day before move
I booked a move via the app, and service stops a day before the move. This is totally unacceptable. How do I work 😠😠ðŸ˜
I literally am on the phone trying to mover my services from a month from now (August 25th set up in the new home) and he is telling me that my services will be disconnect on August 22nd. Absolutely unacceptable. He said this just started this week. 3 full days of no, internet, home phone or television. This can't be correct?
TELUS_Support
Official Support Team
Official Support TeamHi nbruzzese - we should be able to do day-of for the move but there may be some work that needs to be done. Please send us a message if you were not able to get a same-day order
- I made an appt for August 24, 1-3 PM (they graciously offered not too cease services early lol) but after hours of checking my appointments online I noticed that nothing was booked. Called again, girl confirmed nothing was booked and tried to book appt again and she couldn’t succeed. Tried today to book appointment online, your self serve isn’t working. I have spent over 2 hours booking the appointment on the phone with 2 people and nothing has been confirmed. At this point I’m ready to cancel all home services and start fresh with a new company. This seems outrageously complicated. Can you help me?
Sent from my iPhone- TELUS_Support
Yeah we can get you in touch with our escalations department. Please send us a message and we will get started
- Yes please escalate. I’ve been waiting for a call back from the other agent. This has been very frustrating.
Sent from my iPhone
