Forum Discussion
Zegie
2 years agoNeighbour
Service stops a day before move
I booked a move via the app, and service stops a day before the move. This is totally unacceptable. How do I work 😠😠ðŸ˜
A-B
Community Manager
2 years agoThe disconnect of a move order happens very early in the day, and thus most of the time (unless requested by the customer for day-of, etc.) it's done the morning after to ensure there's no temporary period without service. You could reach out to our team but from past experience it does take some time to reconnect and I believe by that time you'll have moved already? Not sure of your timeline. Apologies for the inconvenience!