Forum Discussion
Service fee $150 for Telus line repair?
When my internet service failed, I called support. A technician onsite determined that the fibre line had failed at a junction box that Telus installed. The fibre was dangling from the top of the pol...
Telus website indicates service fees only apply to repairs within the home. The line that failed was to and from poles owned by BC Hydro up to the point where service goes underground to the residence. I am being charged for repair to flawed Telus infrastructure and contrary to web statements about service fees. I will pay the bill "in protest."
In BC if a pole has power and tel on it it's probly a 'joint' pole, 60% owned by BC Hydro, 40% by Telus.
If the pole is on your property you own the pole.
At our place the fibre drop comes from the pole line to our pole and down into a box on that pole where it's splice to the underground drop.
I don't think you should be charged for the repair. I also bet the install was done by a contractor, they get paid 'per job' and often take shortcuts.
