Forum Discussion
Seeking help with Email
2 days ago my email refused to connect and download emails. I have a telus.net account which suddenly refused to connect to my mail app. It has worked fine forever. I can access my webmail but would ...
FuzzyLogic
Community Power User
Community Power UserWhat mail app are you having problems with? Can you supply any additional information as to the symptoms and/or error messages?
It is such a mess now that I'm not sure where to begin. Telus says it's an apple mail issue and Apple says it is Telus issue. I have webmail and it is working but have used and like my mail app. Right now i am not getting email at all on my iPhone or tablet
So I am not sure what to add so here are a couple of images to show. The scroll by is constantly there but usually frozen in some state of downloading or moving (?), the account says it is offline. There is also a note that the Apple advisor sent me about steps taken, etc. My iPad and iPhone both say 'Account Error' with 'The mail server 'imap.gmail' is not responding. Server code: Authentication Failed.
2 days of extreme frustration hoping this would be resolved but not hopeful. Telus is pushing me to use the webmail/google mail and it may amount to that even though I was happy with the way things were. 😣
- FuzzyLogic
As mentioned it may be best to delete the account and start from scratch. Telus has instructions for setting up your mail on IOS here:
This sounds like a settings issue. It would be difficult to troubleshoot without seeing your settings.
One potential easy solution would be to be to delete the mail account and then re-add it which will ensure that all your settings are intact.
- Thank you but I have done that probably 10 times.
TELUS_SupportOfficial Support Team
Reading the thread and seeing your message that you are not sure which image to click we wanted to step in and hopefully clear things up:
- If your webmail is working but the Mail app doesn't then we know that our side is working
- To set up your email account with the Apple Mail app, please click the Google or Gmail button - there shouldn't be any need for you to worry about IMAP or SMTP settings as they should be automatically set up by the Mail app
Definitely delete the account and re-add it. It sounds like when we migrated to Google the account was kept under the old settings so at some point they stopped working
