Second Account Created

First not a scam. Retired telus customer service rep. Commissions are given out not based upon a account number it's based upon how long does a customer have the service must be a minimum of 90 days so adding a extra account doesn't get you commissions. Also I processed a lot of orders over the years (28 years with telus) what i found that causes issues are address. Example you may say you live in Victoria but we find your service is actually in greater Victoria like colwood and your mailing address however is Victoria. Or you say you live in cold lake but we have your service showing as grand centre. Or we show your service is in the basement but Canada post says you service is actually suite 2 for the address.  So there could be a lot of reasons why a second account created and customer service can take a look and figure out why a second account was started up like changing from one ordering system to another because all new orders are done on the new system eventually the old system will be shutdown. We did migrate a huge amount of customer's to the new system but some people couldn't be changed so now there orders go through business instead of residential.