Forum Discussion
tedfroop21
1 month agoNeighbour
Router locking up in the middle of the night
So, upgraded to the 3gb fibre profile. Everything started well. Then the router locked up in the middle of the night. Wireless login disappeared/unreachable, reboot, and again, unplug the router and ...
TELUS_Support
Official Support Team
1 month agoDefinitely not the experience we want our customers to have. With the 3Gbps profile, we understand you're not just looking for speed. You're looking for stability that fibre should be providing. If your router is locking up specifically in the middle of the night (and losing the SSID/Wireless login entirely) we may have moved already to the hardware/firmware conflict area of things. We'll send you a private message to gather your info. Check your Inbox!