Forum Discussion
Router locking up in the middle of the night
So, upgraded to the 3gb fibre profile. Everything started well. Then the router locked up in the middle of the night. Wireless login disappeared/unreachable, reboot, and again, unplug the router and restart it.
So now twice a week (despite me rebooting the router Saturday morning when we leave to go shopping) the thing locks up, some optic channels available some day the service is down.
I end up powering down and giving it 30 seconds plugging it back in.
Support is useless as any question is met with "reboot your router. did that help? no Lets try rebooting your router. Did that help? You should reboot your router. Didn't fix your problem? Lets try rebooting your router. Did that help? You should reboot your router. Didn't fix your problem? Lets try rebooting your router. Did that help? You should reboot your router. Didn't fix your problem? Lets try rebooting your router.
Should I abandon all hope?
1 Reply
TELUS_SupportOfficial Support Team
Definitely not the experience we want our customers to have. With the 3Gbps profile, we understand you're not just looking for speed. You're looking for stability that fibre should be providing. If your router is locking up specifically in the middle of the night (and losing the SSID/Wireless login entirely) we may have moved already to the hardware/firmware conflict area of things. We'll send you a private message to gather your info. Check your Inbox!
