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Review of Telus 1Gb/s after a couple of weeks….
Good Day all… As the subject line reads, this is a review of my overall impression of the Telus Pure Fiber internet after a couple of weeks of service. Let’s start with the order process… The...
Almost a year has passed since the installation of TELUS Pure fiber here within the condo unit.
I can honestly say the most complex problem I’ve experienced is a billing problem after the CC established to auto pay the account was compromised outside of the TELUS system, and totally not the fault or problem of TELUS. It took a couple of phone calls to TELUS billing to update the new CC number.
Internet service has never failed once not for any period of time. (I have monitoring to an internal server to assure full uptime access for verification).
The speed has never dropped below 920Mbps and 4ms ping no matter what time, or day of the week… This has been the best experience I have had from an ISP ever.
Am absolutely glad I traded up from SHAW.
localfolk A lot of questions. Have you checked to see if fiber is to your subdivision or street. Are you overhead or underground. Age of subdivision. If it is an older ug subdivision it is very costly to install fiber. Oh way cheaper. But all these things require an interest of the people living there to get a set of numbers of people who will connect to the fiber to make it worth while. The install crews are not large in numbers for telus.
Of course I checked all those things. Telus was the one that arranged the installation. Unfortunately, Telus hasn't put sufficient resources into their installation efforts.
