Forum Discussion
Restart Feature not showing on the Live Guide
I just received the new box (VIP5662W) and after installing it, the restart icons on the live guide is not showing. I also checked the Info for the show and clicked on Restart Show but its blank. (a...
Hi,
Thanks. I've tried and the Tech support that I talked to recommended that we just Record the shows that we want to Restart.
This does not make sense if the Restart Feature is available for shows that previously aired up to 30hrs before, we should be able to restart those shows without recording.
Is the Telus software installed directly on the pvr box or getting the telus feed from the cloud? because if it is installed directly, there might be a way to update the PVR's software or firmware.
Regards,
TELUS_Support
Official Support Team
Official Support TeamWe can definitely pass this along to our Optik team for investigation. We'd need to gather some info from you. Feel free to send us a private message if you'd like to do that.
