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Yolac's avatar
Yolac
Friendly Neighbour
2 years ago

Restart Feature not showing on the Live Guide

I just received the new box (VIP5662W)  and after installing it, the restart icons on the live guide is not showing. I also checked the Info for the show and clicked on Restart Show but its blank. (a...
Yolac's avatar
Yolac
Friendly Neighbour
2 years ago

Hello,

 

Thanks for the reply.

 

Yes, I've been to that page and checked all the suggestions listed. The Restart icon is not showing on the shows in the live guide and when i go to Program Info >> Restart Show, the list is blank.  Also, I'm very sure that the channel is on that list (because i can see the restart icon for those channels on the telustvplus.com)

 

Snapshot below was taken 12:58 PM and the @10AMshows on Global and CTV2 has no Restart icon.

To compare, on the telustv.com from my desktop

 

Thank you.

 

  • TELUS_Support's avatar
    TELUS_Support
    Icon for Official Support Team rankOfficial Support Team
    2 years ago

    Gotcha. Your best bet may be to reach out directly to our Tech Support team for further investigation. Feel free to send us a private message here if you'd like us to connect you.

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