Forum Discussion
Reporting Tampering With Telus Infrastructure
There have been ongoing issues with tampering with Telus equipment (the neighbourhood network box) that have forced us to cancel our Telus Home Services account. Please advise on who to report this t...
Nighthawk
Community Power User
Community Power UserYou can report that by going here: https://www.telus.com/en/bc/outages
- Click on the green Report an outage button in the top right.
- Click on the option for Report an Outage on the right
- Enter all relevant information and submit the form.
🙂
This is far more serious. We were forced to discontinue out Telus Home Services account because of, among other things, scam calls placed through our number and swatting calls. Telus needs to install surveillance cameras on these boxes.
- Nighthawk
I think you may be misunderstanding what the boxes in your neighbourhood do and how phone technology works. The physical boxes are just distribution points for the physical cables that run to each residence. Someone spoofing your phone number on call display and swatting calls have nothing to do with the Telus box in the neighbourhood, nor Telus. Both problems can occur regardless of the service provider or the country and the person or people behind them don't even have to be local or even in the country. Both also can affect landlines and cellular.
Caller ID spoofing is a common problem globally and there is no fix for it unless the technology behind it radically changes and I can't see the global telecom industry doing that anytime soon. Swatting usually means that you, or someone in the household, has pissed off someone with a lot of free time on their hands and if you were swatted, the cops should be looking into that.
I looked it up, and the technique is called"beige boxing"—someone physically attaches a handset to the line in the cabinet. All the calls, including 911 hangups, originated from my line, outside of my property. And a local business had a prolonged phone outage from the same issue. Telus needs to secure these units.
