Forum Discussion

SamK's avatar
SamK
Friendly Neighbour
2 years ago

Reported damage October 2023, still no resolution.

Looking for advice on how to get an issue resolved that I reported in October 2023. Trying to get Telus to come and fix some dagame that occurred during installing of fiber cables. Finally in May, 20...
TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
2 years ago

Hey SamK we'll send you a private message

  • SamK's avatar
    SamK
    Friendly Neighbour
    2 years ago

    I verified my account using the link you sent. Are you able to help with the actual problem that I posted about?

    • TELUS_Support's avatar
      TELUS_Support
      Icon for Official Support Team rankOfficial Support Team
      2 years ago

      We've reached out to our escalation team to ask about updates. Someone will be in touch asap!

      • SamK's avatar
        SamK
        Friendly Neighbour
        2 years ago

        I still haven't heard anything from the escalation team.

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