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Replacement Remote TV Digital Box
Hello! Anybody have any luck getting replacement Bluetooth remotes for the Telus TV Digital Box? I called Telus and they told me they can't send out replacements and I would have to go to my nearest ...
Unfortunately, it looks like you got some incorrect information. You should absolutely be able to order a replacement remote from an agent and compatible remotes are NOT available in stores (the Slimline II is a legacy remote that works with legacy equipment and does not have Bluetooth capabilities). Maybe send a DM to the TELUS Support username??
For now, I'd recommend trying to factory reset your remote to see if you can bring it back to life (instructions). Failing that, you can use the Google Home mobile app as a remote until you can get a replacement.
KHR
TELUS Team Member
TELUS Team MemberUnfortunately, it looks like you got some incorrect information. You should absolutely be able to order a replacement remote from an agent and compatible remotes are NOT available in stores (the Slimline II is a legacy remote that works with legacy equipment and does not have Bluetooth capabilities). Maybe send a DM to the TELUS Support username??
For now, I'd recommend trying to factory reset your remote to see if you can bring it back to life (instructions). Failing that, you can use the Google Home mobile app as a remote until you can get a replacement.
