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Renewed my home contract and got optik tv upgraded
At some point in the past, I had requested an additional set top box and they sent me a "new" one, a TELUSTV-21T. I did some research and discovered the coming wholesale change from old to new Optik...
The Technicolor set top boxes use the Mediaroom platform vs the cloud-based TELUSTV-21T. The platforms are not compatible with one another. Which platform are you looking to use moving forward?
TELUS_Support
Official Support Team
Official Support TeamThe Technicolor set top boxes use the Mediaroom platform vs the cloud-based TELUSTV-21T. The platforms are not compatible with one another. Which platform are you looking to use moving forward?
I was under the impression that I was being sent equipment to move to the new platform and was concerned when I saw these older devices, thus the question here. But, I do have some TVs on an Apple TV box so if I understand correctly I can move to just one or two TELUSTV-21T and send EVERYTHING else back and use my Apple TV boxes for the other TVs? Curiously, the Telus TV+ App shows the PVR titles that have been recorded but won't let me play them. How will the Telus TV+ App know I have switched from the old system to the new cloud system?
- TELUS_Support
Yes, that is correct. Our customer care team would need to migrate you.
