Forum Discussion
Removing unsubscribed favourites
I updated my TV package, and I now have a few channels listed as favourites that I am no longer subscribed to.
How can I unfavourite these and stop them from showing up in the list?
Every attempt to do so just results in telling me that I am not subscribed to that channel.
7 Replies
TELUS_SupportOfficial Support Team
Hey! Have you tried restarting your TV? Does it still occur?
Yep, Logged in and out a few times and rebooted same, no go.
This is on the Telus TV+ app on a Nvidia Shield box.
It's not an issue on a Android Tablet or Windows, So it's probably a Android TV app issue or a Nvidia issue, it's just mildly annoying.
It might just work itself out after time.
- TELUS_Support
Since it's working fine on your tablet and web browser, the Shield app is almost definitely just hoarding old cached data. Try clearing it out by heading into your Shield’s Settings > Apps > TELUS TV+, hit Clear Cache and Clear Data, then re-log in. That should flush out those ghost favorite channels!
