Forum Discussion
Remove an anchor cable of the utility pole
There is an anchor cable of the Telus' utility pole infront of my new coach house. The city ask me to contact Telus to remove it through strenghen the utility pole with a better solution. The Telus l...
I was a tech in OP Engineering till 2015 when I retired. That anchor and down guy are not on your property and Telus had a permit to put it there way back when.
There are a few things that could be done but it's hard to say from just looking at that picture but someone at Telus should definitely be able to get you a price. There's not many techs left in my old department, most if not all of the work is contracted out now. I'm surprised no one from the company has contacted you, assuming they have employees monitoring this forum.
Hi, Fisherguy:
Thanks a lot for your kind reply.
I first contacted technical support team, after weeks waiting, he said it should be pole repair team's job. Then I called Telus again and created a new ticket. The pole repair team came and said it's also not their job, they would transfer to pole construction department. Weeks passed again, no one contacts me and I don't know what to do. Called Telus again and the answer is: 'nothing they can do, but waiting'.
So sad. What should I do?
I don't think Telus has any actual linemen left, all "construction" is contracted out now and if the anchor WAS to be moved it would require a permit be drawn up and approved by the city, it would take a couple months I'm guessing. Unfortunately you should have started the ball rolling before you started building.
Up until about 5 years ago(?) when you contacted Telus it would make it's way down to someone like me in my old job in engineering and I'd do up a quote for the job, it would take a couple months to get the permit approved at least another month to get the work done.
I'd call Telus again and ask to speak to an "installation supervisor", the boss of the guys that do phone, fibre installs. I'd think he would know who you should contact.
Things have changes so much since I retired in 2015 I really don't know what else to suggest.
Good luck.The hot line assitant ask me to wait. The answer is basically as this: they can do nothing but create a ticket, now the ticket is created, so nothing else they can do. And, they don't know the status of the ticket...
