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Removal of aerial cables
I'm not a Telus home customer (but am a mobility customer) and do not intent do be. I have old Telus aerial lines running from the pole in the alley to my home and I'd like to know which department t...
Unless you want a charge for a tech to cut the line end at your house, do as TELUS_Support suggested and cut it yourself. The phone line and copper cable run separate from the Hydro lines. Tel is usually two wire side by side where cable is a round wire.
BTW, I just walked by a lot where the old house was removed for new build and there were Tel wires hanging from the line cut as high as one could reach.
TELUS_Support
Official Support Team
Official Support TeamHi adamsnider - You are able to remove the drop from the residence and coil it on the pole. That's the easy way to do it.
To fully answer your question, customer service can help if the aerial drop is complicated or damaged. Our billing team should be able to assist if you are within our phone tree.
TELUS_Support - Thank you for the information. I think I need a technician to confirm which lines are the Telus lines and to assist with the aerial drop (they are very old lines and I don't see how to disconnect them without physically cutting the lines).
I can't find a phone number anywhere on the Telus website. What number should I call for assistance with this issue?
- TELUS_Support
An electrician will be able to assist with determining what cable goes where if you are not comfortable in making the determination yourself. You can call us at 1-888-811-2323 but it is hard to identify which drop is ours over the phone without a visual.
Let us know if you need help with anything
TELUS_Support - Alternatively, since it looks like cutting the line won't solve my issue, is it possible for the lines to be relocated to cross at a different point on the property?
- TELUS_Support
It is possible for sure, it depends on how you want it done - even if it's a fibre drop you can always move things around if there's enough slack. If there isn't, you'd need a new drop and an electrician or contractor can work with you on a one-on-one basis to accommodate your vision.
We only mention alternatives as our technician would have a certain amount of time to get the job done as they usually have more jobs scheduled in their day and we sometimes have fees associated with a technician dispatch for a non-TELUS issue so we want to make sure you have options and flexibility.
There isn't anything proprietary about our drops that demand that only we work on those lines
