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gianadawn's avatar
gianadawn
Friendly Neighbour
2 years ago
Solved

Remote not powering tv off

I just received the new TelusTv-21T with the Google remote. Everything on my TV works volume, mute, power on, etc. but it won’t power my TV off. Any suggestions?
  • KHR's avatar
    KHR
    2 years ago

    1. Press and hold both the input and OK buttons on your remote for 3 seconds. The green LED should stay on.

    2.  Enter the first code using the number pad. The green LED will blink twice and then go off. 

    3. Test the mute or volume up/down button. If these work, you're done.

    4. If they don't work, repeat steps 1-3 for subsequent codes.

     

    179
    138
    192
    213
    212
    170
    139
    105
    104
    092
    059
    036
    035
    018
    017
    011
    009
    325

A-B's avatar
A-B
Icon for Community Manager rankCommunity Manager
2 years ago

You could try unpairing it from the TV and make sure that the TV has HDMI CEC off, and that you have clear line of sight from remote to TV.

 

Here are some steps if you'd like to try this method:

 

If you would no longer like your TELUS Remote to control your TV’s volume and power, you can unpair your remote.

  • Press and hold the Input and Back buttons for 3 seconds until the LED on your TELUS remote lights up solid green
  • Press OK and wait for the LED to flash green twice (the remote has now been unpaired from your TV)

The TELUS Remote will now control only the TELUS TV Digital Box, and not your TV’s volume and power.

 

At any point, you can choose to control your TV using your TELUS Remote again. From the Home screen, navigate to Settings → Device settings → Remotes & Accessories → Program Remote with TV and follow the steps on screen.

gianadawn's avatar
gianadawn
Friendly Neighbour
2 years ago
I tried this a couple times but it did not help unfortunately
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