Forum Discussion
CliffLong
23 days agoNeighbour
Recordings go black screen on TV+
We do not have a PVR , just watchlive Tv on Telus TV+ app on a google TV. Recordings sometimes go black, audio is fine, after fast forwarding. Never happens with skip forward, just after using fas...
TELUS_Support
Official Support Team
20 days agoThis issue can occur usually based on how Google TV handles variable bitrates during a manual fast forward versus a skip forward command. In short, when using fast forward the app requests a stream of frames/images to show you the preview as you're doing it so this can take a bit to process. Skip forward usually avoids this as it's requesting a specific point at which to start playing so it's less info for it to process.
A few tips: If you get the black screen after a fast forward, try hitting pause and waiting a few seconds for the buffer to catch up. You can also try using the 30 second skip (the right d-pad arrow or on-screen button) especially for commercials as it's significantly more stable. You can also always check for OS updates or try clearing the cache by going to Settings --> Apps --> TELUS TV+ --> Clear Cache. This can often smooth out playback stuttering. Hope that helps!