Forum Discussion
Recordings and scheduled recordings cleared from all 3 profiles
My wife is incredibly frustrated and I'm feeling at a loss. All of our recordings and scheduled recordings disappeared. We saw our shows, went back to the guide, and back to recordings and it all was ...
dru
Community Manager
Community ManagerHave you tried power-cycling the set top boxes (STB) to see if it's an abberation with the PVR? Try unplugging power to every box, wait 10 seconds, plug them back in to see if the recordings return.
Alternatively (I know it's not the preferred method), try checking the VOD library to see if most of your shows are there for viewing.
Unfortunately I have the cloud PVR and so there's nothing I can power cycle. I've checked all 4 of my Google TV devices, the android app, and from the telustvplus.com website. I can make new recording and add stuff to the schedule but nothing that existed prior to 8pm last night is there.
