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BigAl2's avatar
BigAl2
Friendly Neighbour
2 years ago
Solved

Recording time

We just switched from Shaw to Telus .My neighbor has had Telus for a year or more and he showed me the features that helped me be comfortable with switching to Telus. Telus set us up with Optic TV+.T...
  • Rocky3's avatar
    Rocky3
    2 years ago

    ichi730 

    Perhaps now knowing the tuner is 21T you can delete your post as not applicable to the OP.

    Telus TV 21T does not have any user adjustment to recordings. 

    I keep asking for a separate thread specific to 21T issues to stop this confusion of advice for the older PVR tuner.

Optik-Kate's avatar
Optik-Kate
Icon for TELUS Team Member rankTELUS Team Member
2 years ago

Hi BigAl2 , manual padding is on our roadmap for future releases. Currently, we do have the automated 60-minute padding for sports and the recordings will be automatically deleted after 90 days!

  • MrsHill's avatar
    MrsHill
    Neighbour
    2 years ago

    Hi Optik-Kate. We aren't seeing any time padding on NHRA events when we record. Are motorsports included in this? Does the event need to be marked 'new' for the padding to happen? I'm fairly new to Telus Optik and I have to say I'm disappointed this product was released in an incomplete state.

    • Optik-Kate's avatar
      Optik-Kate
      Icon for TELUS Team Member rankTELUS Team Member
      2 years ago

      Hi, yes, for any live sports event, post-padding will be automatically applied. If it's a rerun, it will not be padded! 

      • WhisJacks's avatar
        WhisJacks
        Neighbour
        2 years ago
        Hello Optik-Kate.
        We are a new TELUS Optik TV customer and are sad to report that our recordings missed the endings to the NHL games 1 & 2 in the Dallas v Edmonton series last week. We don’t think they went more than 60 min overtime. Is there an update or programming solution that we can try for the rest of the hockey playoffs?
  • BigAl2's avatar
    BigAl2
    Friendly Neighbour
    2 years ago
    Are you saying the system I have now will eventually have a upgrade that will allow me to set my preferred extended recording time.I am thinking that would also require a different remote control unless you can make happen through the options button.Hope Telus gets there soon.Thankyou for giving me hope.



    Sent from my Galaxy

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