Recording issues

So, here's my update.  I spent about 30 minutes on the phone with support.  They had me do a bunch of things such as rebooting all the TV boxes and router.  They then did some things on their end.  After they were done, I told them I'd try a couple of recordings to see what has happened.  Okay, so now it records to the end of the show, but it starts recording about 2 minutes too late!  So, you get the ending, but now you don't know how it starts!  Unbelievable.  Not sure if calling back is going to make any difference.  Seems like the system is really messed up.