Forum Discussion

zen1502's avatar
zen1502
Neighbour
1 year ago

really really bad service

I am shocked that Telus had me on hold for over 3 hours / 3 agents then hung up on my call. This is just to find out the status of a delivery OMG OMG OMG I cant beleive the incredibly [poor service...
customer service
Optik TV
TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
1 year ago

Hi zen1502 that's definitely not the standard we want our customers to experience. Were you able to get an answer to your issue?

  • zen1502's avatar
    zen1502
    Neighbour
    1 year ago
    No I was too frustrated to call back. In addition, I could not devote additional time.
    If a tech could arrange to call me at a prearranged time that would be great.
    Regards,
    Ken.
    • TELUS_Support's avatar
      TELUS_Support
      Icon for Official Support Team rankOfficial Support Team
      1 year ago

      If you could please send us a message, we will arrange for someone to assist

      • zen1502's avatar
        zen1502
        Neighbour
        1 year ago

        Please have a Tech call me - I do not want to post my contact details on a public forum

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