Forum Discussion
Optik TV freezing and pixelating
What’s with all the freezing and pixelating lately on Optik TV?
FuzzyLogic
Community Power User
Community Power UserIs the box connected with w-fi or an ethernet cable?
Ethernet cable.
TELUS_SupportOfficial Support Team
Can you try unplugging power to both the ONT box and routers for 10 seconds, then plug them back in and re-assess once everything boots back up? Note: this will disconnect all networked devices until internet comes back up.
- TELUS_Support
Can you try unplugging power to both the ONT box and routers for 10 seconds, then plug them back in and re-assess once everything boots back up? Note: this will disconnect all networked devices until internet comes back up.
